We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All clothing/apparel/bedding/drapes/fabrics/pillows/rugs/soft goods are final sale and we do not accept returns for these items. The only exception is if your items was received defective or damaged during shipping, or if it was mispacked (i.e. you were sent the wrong size) you will be eligible for an exchange or refund - please photograph the item within 48 hours of receiving it and email us the pictures to be eligible.
All furniture and lighting are only returnable if it received damaged during shipping or if there is a defect from the manufacturer - Otherwise, it is FINAL SALE. To be eligible for a refund or replacement, YOU MUST SEND US PHOTOGRAPHS of the damaged box in order to file a claim with the freight company or manufacturer, so it is a best practice to PHOTOGRAPH THE BOX/SHIPPING CONTAINER BEFORE AND DURING UNPACKAGING WHETHER THERE IS VISIBLE DAMAGE TO THE BOX/SHIPPING CONTAINER OR NOT. This is so you have proof that the item was received damaged. PLEASE take pictures of your item BEFORE AND DURING UNPACKING even if it does not appear damaged. In rare cases, the box may look perfect, and yet there may be a defect from the manufacturer.
Please contact us in advance of placing a furniture or lighting order if you have questions about color, size, or features so that we may answer your questions in advance before purchasing lighting or furniture. We do not accept returns on furniture or lighting if you changed your mind. The only eligible returns on furniture or lighting are under the following conditions:
1. YOU PHOTOGRAPH THE BOX BEFORE AND DURING UNPACKING.
2. YOU CONTACT US WITH THESE PHOTOS WITHIN 48 HOURS OF RECEIVING THE ITEM.
THE BEST WAY TO ENSURE A REFUND ON FURNITURE OR LIGHTING FROM DAMAGE IS TO PHOTOGRAPH THE BOX/SHIPPING CONTAINER UPON ARRIVAL AND AS THE ITEM IS UNPACKED - WHETHER THE BOX/SHIPPING CONTAINER HAS SIGNS OF DAMAGE OR NOT. DO NOT ACCEPT A SHIPMENT IF THE BOX IS VISIBLY DAMAGED! REFUSE THE SHIPMENT AND DO NOT SIGN FOR IT.
If a piece of furniture arrives damaged, we will file a claim with the freight company and/or vendor and arrange for a replacement and or full refund for the damaged item. Please contact us within 24-48 hours of receiving the item and report the damage during this time. Take pictures of the damaged box and email them to us at: email@example.com.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately - within 48 hours -if the item is defective, damaged or if you receive the wrong item with pictures to be eligible for an exchange or refund.
OTHER non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.